Today, the world is rapidly moving towards electric vehicles (EVs). Due to rising petrol and diesel prices, environmental pollution, and increased awareness about carbon emissions, most vehicle manufacturers are now focusing on electric models. But while EVs are the solution of the future in many ways, they also come with some new challenges — especially when your car breaks down on the road. This is where EV roadside assistance services come in.
Why the Need for Electric Vehicle Roadside Assistance Has Increased
The biggest concern with EVs is battery range and charging availability. If the battery runs out in the middle of the road or a charging station is far away, the car simply stops. Unlike traditional vehicles, it’s not possible to carry a “fuel can” with you in an EV. In such situations, a special type of EV-supported roadside assistance service is needed, which can provide services like charging, towing, and basic repairs immediately.
What Services are Included in EV Roadside Assistance?
EV roadside assistance is different from a standard towing service. It uses technology and specialized equipment to ensure that the electric system is not damaged. It primarily includes
On-Site Charging Assistance (Mobile Charging Assistance)
If the battery is depleted and there is no charging station nearby, some companies send mobile charging vans. These vans are equipped with portable charging units that provide enough charge to get you to the nearest station
EV-Specific Towing Servic
Electric cars cannot be towed in the traditional way, as this can damage the drivetrain or battery system. Therefore, flatbed tow trucks are used, where the vehicle is placed entirely on a platform and no part is dragged.
On-the-Spot Repair
If there is a minor problem related to an electronic system, tires, or software, a technician will fix it on the spot. Sometimes, simply resetting the system or updating the software is enough to get the vehicle running again
Guidance and assistance to charging stations
Many services provide information about nearby charging stations and suggest the fastest route to the driver using GPS and AI-based tools.
How EV Roadside Assistance is Evolving in India and Globally
The EV market in India is still nascent, but its growth is rapid. Companies like Tata, Mahindra, Ola Electric, and MG now offer roadside assistance packages with their cars and scooters. For example:
- Tata Motors offers its EV customers a 24×7 helpline and mobile charging units.
- Ather Energy provides both on-site service and towing assistance to its scooter owners.
- Ola Electric deploys field teams in major cities under the “Ola Service Network” to resolve minor issues on the spot.
- Internationally, companies like Tesla, Rivian, and Lucid Motors offer mobile charging vans, software resets, and dedicated flatbed tow services through their networks.
How EV Towing is Different—From a Technical Perspective
- Electric vehicles have sensitive technologies like regenerative braking systems, lithium-ion battery packs, and underbody housings.
- For these reasons, towing them by pulling them can be extremely dangerous.
- Therefore, only a flatbed truck is a safe option. In some cases, if a flatbed is not available, dolly towing (where the vehicle’s wheels are placed on a platform) can be used, but only for a limited distance.
- Before towing, always check that the truck driver is experienced in EV handling. One wrong movement can cause permanent damage to the battery or underbody.
Mobile Charging Technology—The Future of EV Roadside Help
Mobile charging services are considered the most innovative feature in the EV world today. These vans provide power for a range of 15-30 kilometers in 15-20 minutes using a fast charger or generator
In India, companies like Jio-bp Pulse, Tata Power EZ Charge, and ChargeZone are working in this direction
In the future, technologies like drone-based charging or solar-powered mobile charging units may also develop.
Practical Tips for EV Drivers
Owning an EV is not only an environmentally friendly move, but also a responsible one. Here are some things to keep in mind to avoid road trouble:
- Plan your charging route in advance: Know the locations of charging stations along your route before a long trip.
- Save your roadside assistance number: Whether provided by your company or a third-party service.
- Carry a portable charger: Some companies offer travel-friendly charging devices that can be useful.
- Choose an EV-certified towing service: Always book a flatbed or EV-supported towing service.
- Monitor battery health: Monitor battery performance through your vehicle’s app or system.
How much does EV roadside assistance cost?
EV roadside assistance costs slightly more than conventional vehicles because it requires specialized equipment and trained personnel.
- Basic on-site charging: ₹1,000–₹2,500
- Flatbed towing (up to 10–20 km): ₹2,000–₹4,000
- Long-distance towing: ₹5,000 or more
- Annual membership plan: ₹3,000–₹6,000 per year
Many EV companies include these services in their warranty or service packages, ensuring users have no additional costs.
Increasing government and infrastructure support
The Indian government has incentivized charging infrastructure and EV support services under the FAME-II scheme Smart City projects are now incorporating EV charging points and real-time roadside assistance networks In the future, it is expected that charging stations and roadside assistance teams will be deployed every 25–30 km along every highway
Digital Integration in EV Roadside Assistance
Many apps today, such as Tata EZ Serve, Ather Grid, and PlugShare, not only show charging locations but also facilitate direct roadside assistance bookings AI-based algorithms suggest the fastest solution by considering the vehicle’s location, battery level, and nearby service availability.
Conclusion
The future of electric vehicles is bright, but their journey can only be safe if the roadside assistance network is equally robust. It is crucial for EV drivers to understand that traditional towing or mechanic services are not always suitable for them Therefore, always opt for EV-specific assistance services, whether it’s for charging, towing, or repairs.
In this age of technology, with the help of mobile charging, smart apps, and trained technicians, driving an EV has become easier, safer, and more reliable than ever before. In the coming years, EV roadside assistance services will also evolve at the same pace as the roads and vehicles themselves.
